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FAQ for DISH Business -- a comprehensive guide.

Basic questions about DISH Business.

Do I need landlord permission to have DISH installed in my business?
If you do not own the building, then yes. You will need to download this form and have the property management or owner authorize the installation. It's a simple form that most landlords are happy to comply with. You will provide the form to the installer on the day of installation.

What is DISH Business?
DISH Business is the commercial branch of DISH satellite TV service. Business managers and owners can choose from extensive, build-it-yourself channel packages that fit their company needs with the same quality programming and service DISH offers its residential customers.

What types of businesses qualify for a DISH Business account?
Any type of business qualifies for a DISH Business account. Some of the most popular business types with DISH Business service are restaurants/bars, businesses with waiting areas, offices and break rooms, and retail companies. However, DISH services any business or organization that needs satellite TV service.

What about property accounts?
DISH Business property accounts are offered for any business customer who needs more than 6 TVs installed. This often includes apartments, condominiums, hotels, colleges and universities, hospitals, government centers, military bases, and multi-family homes, among others. We cannot set up a DISH Business property account for you, but you can contact DISH directly, and they will be happy to help.

Where is DISH Business available?
DISH Business is available anywhere in the United States.

How can I get DISH Business service?
We are an authorized sales partner retailer for DISH Business and Residential, and we'll be happy to answer any questions you might have and help you place your order. We can place a DISH Business order for any company in need of service on up to 6 TVs.

What types of promotions or deals do you have for new DISH Business customers?
We have great deals for qualifying new DISH Business customers. Installation and activation are usually available by the next day and are FREE for up to 6 TVs. You can also upgrade to HD on up to 3 TVs FREE, and HD service is FREE for life.

Is there a referral program?
Yes. When you sign up for DISH Business, ask for Referral Gift Cards to give your business owner friends and family. You can receive these by mail or email. When they sign up for DISH Business using the referral card you gave them, you'll receive $50 off your bill ($5 for 10 months). You can refer up to 10 friends to DISH Business per year and save a total of $500!

What about a contract?
To qualify for the DISH Business promotions and package deals, we do ask that you sign a 24-month agreement. This is our most popular option, and it ensures that you continue to receive the price you agreed to when you signed up. However, you can still enjoy DISH Business programming at the regular price without an agreement.

DISH Business Programming Questions

What kinds of programming does DISH Business offer?
DISH Business offers a variety of programming, including sports, news, and entertainment in American, Latino, and International packages.

Will I get local channels with DISH Business?
Yes, local channels in SD and HD (where available) are included in every basic package.
What international packages does DISH Business programming feature?
DISH Business offers at least one package each of African, Arabic, Bangla, Bengali, Brazilian, Chinese, Cricket, Filipino, French, German, Greek, Hindi, Israeli, Italian, Japanese, Korean, Marathi, Polish, Portuguese, Punjabi, Russian, Taiwanese, Tamil, Telegu, Urdu, and Vietnamese programming.

How do I pick my DISH Business programming package?
Every account consists of a Core Package and add-on channels. The core package is usually the American Start Pack, or the International Starter pack. The add-on channels can be anything you want from our menu.

Do you offer any music channels for DISH Business?
DISH Business includes 2 variety music packs for English-language packages and international music add-ons in several different languages.

Are there any DISH Business sports channels?
Yes. DISH Business offers 14 sports add-on packages, and many of the international packages contain sports channels.

Can you get seasonal sports packages with DISH Business?
Yes, DISH Business offers 5 of the most popular seasonal sports packages: ESPN Game Plan, NBA League Pass, NHL Center Ice, ESPN Full Court, and MLS Direct Kick. Ask us for details!

How much are the DISH Business packages?
DISH Business packages start at $34 per month. They're customizable, so you can choose just the basics or as much as you'd like. Add-ons start at $12 per month, but if you order 3 or more packages (and choose a 24-month agreement), you'll receive $10 off your monthly bill for 12 months. DISH Business also offers an Ultimate package deal: Order ESPN plus 5 or more add-ons, and receive $50 off your monthly bill for 12 months.

DISH Business Installation Questions

How much is installation?
Installation on up to 6 TVs is FREE with a 24-month agreement! If you choose a month-to-month plan instead, installation is a one-time fee of $199.

What if I need more than one dish/antenna for my DISH Business account?
If you need more than one dish/antenna for your DISH Business account, the technician will be happy to install 2 for you at no extra charge. You are only responsible for the cost of the second dish.

It's hard to take time out when you run a business. When can I expect the DISH technician to arrive?
When you make your installation appointment for DISH Business, you'll receive an email confirmation that contains your 4-hour appointment time range. Once the appointment is closer and the technician has a better estimate of his or her arrival time, you will receive another email with this updated information for your convenience.

How long will the technician be onsite?
Your DISH Business installation will take no longer than 4 hours, but actual time depends on the number of TVs you have.

Will the technician explain to me how my DISH Business works?
Yes. The technician will confirm your DISH Business service with you before getting started to make sure he or she will be giving you exactly what you ordered and will walk you through how it's done. You'll then receive a tutorial on how to use your DISH Business service when the installation and activation are complete.

Does the supervisor/owner have to be here when the technician shows up?
No, but there will need to be someone on the premises who is 18 years or older and can provide an authorized signature for DISH Business installation.
Post-Installation/Billing/Cancellation

If I move my business, can I move my DISH Business service, too?
Yes, you can move your DISH Business service anywhere in the United States. Just call (800) 454-0843 for details and to schedule an appointment at your new location.

How will I be billed for my DISH Business account?
Monthly.

Which credit cards can I use to pay my bill?
You can pay your DISH Business bill with a Visa, MasterCard, or American Express.

How do I pay my bill?
You can pay your DISH Business bill online by logging into your account or by mail at the address provided on your statement. Check, money order, and credit card payments are accepted.

How do I disconnect or reconnect my DISH Business service?
If you choose to disconnect your DISH Business service or need to reconnect it after non-payment disconnection, give DISH a call at (800) 454-0843.

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