FAQ - DISH TV Frequently Asked Questions Guide

If we've answered your question about DISH, order from us by calling 1-800-970-9509, , or Ordering DISH Online. We offer all of DISH's current promotions plus a free $75 Gift Card. Established in 1998, we've been in the satellite TV business for a long time and we've encountered just about every question you could imagine. This FAQ page is a guide to the most common questions about DISH, the equipment, and the American programming packages. This guide is broken down into categories for your convenience. We strongly encourage that if you have questions that you reach out to one of our live reps. You may also be interested in our: Dedicated Hopper and Joey FAQ

Questions

    Promotional Questions
  1. What is the Hopper?
  2. What is the $75 Rebate, and how do I get it?
  3. What are the basic qualifications for today's promotion?
  4. What does the price go to after the first year?
  5. What is the Free HD-DVR Upgrade that is advertised?
  6. What does it cost to get started?
  7. Are there any requirements for the Free HD for 24 months promotion?
  8. What does "Free Equipment for up to 6 Rooms" mean?
  9. Does DISH do a credit check? Do I have to have good credit?
  10. Is there a contract?
  11. How soon after I order can I get installed?
  12. What is the DISH Platinum package?
  13. Do I have to cancel the free Premium Package deal?
  14. What does "Free Activation" and "No Process Fee" mean?
  15. Is DISH available in my area?
  16. I already have DISH Network. Can I get these promotions?

  17. Channels and Programming Questions
  18. How can I see a list of channels?
  19. Are my local channels available?
  20. I'm curious if I can watch a specific sports team or channel. Can you help?
  21. Is it possible to add one or two channels to a package?
  22. Can I change my programming package later, after I order?
  23. Is DISH offered in other languages, like Spanish, Hindi, Chinese, Japanese, German, Russian, etc ... ?

  24. Equipment and DISH Service Capabilities
  25. Is DISH's HD programming offered in 1080p?
  26. I heard your receivers operate two TVs, how does that work?
  27. How does the HD Dual Tuner receiver work?
  28. I have multiple TVs. How does that affect the pricing?
  29. Does DISH offer Video On Demand (VOD) service?
  30. Does DISH offer a Pay Per View (PPV) service?
  31. Can I program my DVR from my phone or computer?
  32. How many hours of programming can the DVR record?
  33. Can I copy the programming from my DVR to a computer?
  34. Can I use my computer as a TV screen?
  35. What is the SlingLoaded Receiver (922)?
  36. I heard I can watch TV on my phone, iPod, or iPad. Is that true?
  37. Is it possible to watch TV on my computer over the Internet?
  38. Does DISH support 3D TV?

  39. General Questions
  40. Does DISH Network offer Internet or Bundled Services?
  41. I want the cheapest possible package. What is that?
  42. Are there any "hidden fees?"
  43. Do I have to pay taxes?
  44. I've never had satellite TV before. How do I get started?
  45. Where is the satellite dish installed?
  46. I live in an Apartment. Can I still get DISH?
  47. What if I move. Is there a service to move DISH with me?
  48. I heard DISH goes out in the rain. Is that true?
  49. Can I get DISH Network in an RV?
  50. How do I program my remote control?
  51. Does DISH Network have a Military Clause in the contract?
  52. My HOA or Landlord has restrictions or won't let me. What can I do?

  53. Competitive and Service-Level Questions
  54. Why should I order through you, and not DISH directly?
  55. What is the difference between DISH Network and Directv?
  56. Why should I order through you and not another retailer?
  57. Does DISH offer more HD channels than Cable or Directv?

  58. About Us and this Site
  59. How do I report an error on this website?
  60. Where are you located?

Answers

  1. What is the Hopper?
  2. What is the $75 Rebate, and how do I get it?
    • The $75 Rebate is a US dollars gift card offered to when you place a new qualifying order for DISH Network. It is only available by ordering through us. No one else is offering this deal. Once you place your order one of our reps will email you the redemption form. At that point you follow the redemption process and we send you $75!
  3. What are the basic qualifications for today's promotion?
    • To get the best deals, our promotions do require a 24 month commitment to service and are based on approved credit. Some of the individual aspects of certain promotions have other requirements.
  4. What does the price go to after the first year?
    • Today's promotion offers a monthly credit off your bill for 12 months. Credits range from $10 - $30 off per month. Each package is clearly marked in which discount level it is at.
  5. What is the Free HD-DVR Upgrade that is advertised?
    • Typically there is a small fee to get an advanced receiver such as an HD-DVR on your account, however as a new customer DISH allows you to upgrade your primary receiver to an HD-DVR or a Hopper whole-home HD-DVR for free. Regular HD-DVR service is $7 per month, and Hopper DVR service is $12 per month, but there is no upgrade fee to get the receiver.
  6. What does it cost to get started?
    • DISH charges new customers the first monthly bill at the time of ordering. With today's promotion there is no activation and we do not charge any type of processing fee. So all you have to pay to get started is your first bill and any upfront fees that may apply to you. In most cases, there are no additional fees. In rare cases, some equipment upgrades do incur an upfront fee.
  7. Are there any requirements for the Free HD for 24 months promotion?
    • Yes. Along with today's promotional credit and contract requirements customers ordering the Free HD for 24 months service have to agree to AutoPay with paperless billing.
  8. What does "Free Equipment for up to 6 Rooms" mean?
    • Free equipment for up to 6 rooms is a phrase meaning that you are not purchasing the equipment from DISH, however; at this time--due to inventory constraints--we're only offering free equipment for up to 4 rooms, not 6. You can still get service in 6 rooms, but the configuration may incur an upgrade fee. All new customers are enrolled in the lease program. Standard monthly receiver and service pricing still applies.
  9. Does DISH do a credit check? Do I have to have good credit?
    • Yes. DISH offers promotions at different credit levels. The primary promotion offered through us requires that you pass a basic credit check. If you suspect that you may not pass the credit check, don't worry. Many of our customers do not think they will pass because of something that happened before and then they pass. It is worth it to let us submit an application for you and try. If you do not qualify for the primary promotion DISH will typically offer you another promotion designed for your credit level.
  10. Is there a contract?
    • Yes. To get the best deals DISH asks for a 24 month commitment to service.
  11. How soon after I order can I get installed?
    • We can usually schedule an installation within a day or two of ordering, but in many cases, next-day installation is available. In some cases same-day installation is available. These are rare, and on a first come first serve basis, so the earlier in the day you order the better.
  12. What is the DISH Platinum package?
    • DISH Platinum, or Platinum HD was the old brand name for a collection of HD channels that are now included as a part of DISH's Blockbuster @HOME package. It includes over 20 premium, and often commercial free, movie and lifestyle channels.
  13. Do I have to cancel the free Premium Package deal?
  14. What does "Free Activation" and "No Process Fee" mean?
    • Some of the DISH promotions require an activation fee. DISH waives this fee for all qualified customers and this is the common scenario for almost all of our customers. The processing fee is something different. Many retailers online or in stores make additional money by charging their customers a separate "processing fee" to take their order. DISH does not require this fee at all, so we do not charge a processing fee! Almost all of our competitors do.
  15. Is DISH available in my area?
  16. I already have DISH Network. Can I get these promotions?
    • As a national sales partner retailer for DISH Network we are only able to offer these promotions to new customers. If you've had DISH TV in the past, but do not currently have service, then you will likely qualify for our "Former Customer" promotion which is largely the same. If you're currently a DISH Network customer, you will need to contact DISH directly to see what promotions you qualify for.
  17. How can I see a list of channels?
  18. Are my local channels available?
  19. I'm curious if I can watch a specific sports team or channel. Can you help?
    • DISH offers all of your favorite local sports channels, like FOX Sports and Comcast Sports, etc ... Similar to the local channels, the local sports channels are assigned according to your geographical location.
  20. Is it possible to add one or two channels to a package?
    • Yes, but only certain channels are available to be added "a la carte" (which means; one at a time, or individually priced). Premium movie channels, and select other channels are available a la carte. View a list of DISH's add-on channels and packages.
  21. Can I change my programming package later, after I order?
    • Yes. You can modify your programming at any time. There is no fee to increase your programming level, however if you downgrade your programming package within 30 days after switching, there is a one time fee. Typically this fee is only $5. This policy exists to limit abuse.
  22. Is DISH offered in other languages, like Spanish, Hindi, German, Russian, etc ... ?
  23. Is DISH's HD programming offered in 1080p?
    • The short answer is yes, but there is more to the answer. Our receivers are able to display standard definition, and high definition resolutions: 480p, 720p, 1080i, and 1080p. All broadcast-level HD programming is either 480p, 720p, or 1080i, the latter two being the most common. The HD resolution is decided by the broadcaster, not DISH Network. This is the same for all TV service providers. Several premium services, like Video on Demand (VOD), or Pay Per View (PPV), are offered in 1080p. Not all TV service providers offer this level of HD resolution.
  24. I heard your receivers operate two TVs, how does that work?
    • Dual Tuner Receiver Explanation
    • DISH Network offers receivers that can operate two TVs all from one physical box (receiver). These are called multi-room dual tuners (dual tuners, or duo for short).

      Both TVs get their own remote control and can be watching separate channels at the same time.

      The physical receiver is located near the primary TV. In the diagram to the right, that is TV (A). TV (B) is connected to the receiver via standard coaxial cables (run through the attic, basement, walls, etc ...)

  25. How does the HD Dual Tuner receiver work?
    • Dual Tuner Receiver Explanation
    • DISH Network also offers HD receivers that can operate two TVs all from one physical box (receiver). These are called multi-room HD dual tuners (HD dual tuners, or HD duo for short).

      Both TVs get their own remote control and can be watching separate channels at the same time.

      The HD Dual Tuners send an HD signal to TV (A) and an SD signal to TV (B). The physical receiver is located near the primary HDTV. TV (B) is connected to the receiver via standard coaxial cables (run through the attic, basement, walls, etc ...)

  26. I have multiple TVs. How does that affect the pricing?
    • DISH Networks pricing is straight forward and simple to understand. The best way to get the final pricing for your DISH Network system is to ask one of our live reps, because they are experts. However, if you'd like to get a basic idea, here it is:
    • The primary receiver is included in your programming package price. Most accounts utilize a dual tuner as their primary receiver meaning there is no cost for having the second TV on your account. The easiest way to visualize the pricing is to like this: Each TV getting DISH service beyond your primary receiver costs $7 per month.
  27. Does DISH offer Video On Demand (VOD) service?
  28. Does DISH offer a Pay Per View (PPV) service?
    • Yes. DISH has a huge library of PPV titles. These range from shows, series, movies, and sporting events.
  29. Can I program my DVR from my phone or computer?
    • Yes. With a downloadable app called DISH Anywhere you have the ability to access and program your DVR from your handheld device.
  30. How many hours of programming can the DVR record?
    • This changes depending on the type of DVR you're using. Below you will see a list of DVR receiver types and models followed by the size of the hard drive.
  31. Can I copy the programming from my DVR to a computer?
    • No. The Hard Drive that is inside the DVR receivers are using a special decoding and formatting method that is not compatible with most consumer-grade computers.
  32. Can I use my computer as a TV screen?
    • It is possible, yes. Whether or not you can connect your computer to your TV is entirely dependent on your computer, and not the receiver or the TV necessarily. If your computer accepts an input that is being output by the receiver then you can do this. This type of installation is not included in the free installation and is not officially supported by DISH Network's customer service staff.
  33. What is the SlingLoaded Receiver (922)?
  34. I heard I can watch TV on my phone, iPod, or iPad. Is that true?
    • Yes! There are several different ways you can do this, but the easiest way is to use the free DISH Anywhere app with a Sling-enabled receiver. (1) The Hopper and Joey with Sling has Sling technology built-in. (2) The Sling Adapter (purchased separately) can be connected to some of the older-model receivers. (3) You can access dishonline.com and watch select VODs from any device connected to the Internet. Just log in through your DISH Network account and off you go. DISH Online is not live TV, but Sling can be live TV or recorded events.
  35. Is it possible to watch TV on my computer over the Internet?
    • Yes. Use the Hopper and Joey with Sling.
  36. Does DISH support 3D TV?
    • Yes. Many VOD and PPV titles are now being released with 3D options. 3D broadcasting is still young, and we will keep you posted as DISH adds more 3D channels and features.
  37. Does DISH Network offer Internet or Bundled Services?
    • Yes! You can now bundle DISH Video and Internet. The service is called dishNET High Speed Internet. The equipment, installation, and activation are all free.
  38. I want the cheapest possible package. What is that?
    • The least expensive American language package you can order with DISH is called the Smart Pack. The least expensive package you can order that qualifies for HD programming and the Hopper is the America's Top 120.
  39. Are there any "hidden fees?"
    • There are no hidden fees. Whether you use our online ordering system, or order directly through a live rep (on the phone or the live chat) all fees and the total price of service both before and after the promotion will be explained to you, for your approval.
  40. Do I have to pay taxes?
    • Yes, if you live in a state that has a Satellite TV service tax. Most of the time this tax is similar to or less than your state sales tax.
  41. I've never had satellite TV before. How do I get started?
  42. Where is the satellite dish installed?
    • This will be slightly different for every account, but the basic idea is the same. The dish antenna needs to be installed in a location that allows it to the see the appropriate satellite in space. Don't worry, you never need to know how to do this. We take care of this part. Once the dish is positioned, even severe winds are not likely to knock the dish out of alignment. In all cases the dish faces South, but depending where you are in the country (US) the dish may need to face East or West as well.
    • The dish antenna is most commonly installed on an exterior wall of your home, or the roof. A mounting kit for the dish is used and is installed to local code. In some cases a wall or roof mount is not possible--or desirable for the homeowner--in which case we can install the dish on a pole in the yard.
  43. I live in an Apartment. Can I still get DISH?
  44. What if I move. Is there a service to move DISH with me?
    • Yes. If you're a DISH customer and you move to a new residence within the United States DISH will move you free of charge. It is simple; call DISH, tell them you're moving. Tell them when and where, and DISH sets up everything. You just pack up your receivers and bring them with you. Leave the dish at home. They will install a new one at the new address. The new address must be eligible to receive DISH service.
  45. I heard DISH goes out in the rain. Is that true?
    • There is no system out there that is perfect. During a severe thunderstorm, it is possible to lose reception. But they have done studies and found that the DISH signal is 99.9% reliable. So if you do lose service, it is for a couple minutes (not hours) as with other companies. And you do not need a technician to come out to restore your service-- it will come back automatically.
  46. Can I get DISH Network in an RV?
  47. How do I program my remote control?
    • DISH uses smart code-enabled remote controls. This means that it is incredibly easy for you to reprogram your remote if anything ever happens to it. But, when you get installed all the remote controls are programmed to your receivers and your TVs by the installer so you will most likely not ever have to worry about this.
    • If you're an existing DISH Network customer, we recommend either (1) reading your owner manual, (2) contacting DISH Network customer service or (3) watching this video.
  48. Does DISH Network have a Military Clause in the contract?
    • If you are a customer of DISH Network, and are bound by the DHA 24 (24 month contract) there is a military clause that states that if you are given orders, are deployed, or otherwise rendered incapable of fulfilling your agreement to DISH Network, by virtue of official US Military orders, the contract is dissolved and you are under no obligation. The customer will be required to present proof of military service orders.
  49. My HOA or Landlord has restrictions or won't let me. What can I do?
    • Our installers are more than willing to comply with reasonable restrictions that your landlord or your Home Owner's Association (HOA) have placed on satellite dishes. In most cases, this is not an issue, but every once in a while the Landlord or the HOA are being unreasonable, or have placed a restriction on you that prevents you from getting service. It is illegal for them to do this!
    • The Federal Communications Commission (FCC) have well defined laws and documentation that you can use to protect yourself from these unreasonably imposed restrictions: http://transition.fcc.gov/mb/facts/otard.html
  50. Why should I order through you, and not DISH directly?
  51. What is the difference between DISH Network and DIRECTV?
    • DISH Network and Directv are the two largest digital satellite TV service providers in the United States. They are in heated competition for your business. Both are premium services, and each have their pros and cons. Our live reps are deeply familiar with the differences between DISH and DTV and will happily go over everything with you.
    • The main difference, and the most important for most customers, is the price. After the promotion, Directv's least expensive package is $44.99 per month and DISH's is $32.99.
    • DISH Network has more HD channels and content than Directv does.
    • Give us a call or live chat and let us show you. We can beat Directv every time, and we're proud of that.
  52. Why should I order through you and not another retailer?
    • Simple; Almost every single one of our competitor retailers charges a "processing fee" to take your order. That fee is typically $49.99. They will make it seem like this is a fee that DISH requires, but DISH does not require this fee. You are literally paying them to do business with them just to become a customer of DISH. We think this is ridiculous. We do not charge a processing fee.
    • Most of our competitors will try and "slam" you with other products during your sign up process, like magazines, email coupons, cruises, and things like that. This is all just a distraction. When you call us we are 100% focused on your DISH Network order, and anything else that you specifically ask us to help you with.
    • When you call us a friendly US citizen will answer the phone and help you from start to finish. We do not outsource anything overseas for any reason, ever.
  53. Does DISH offer more HD channels than Cable or Directv?
  54. How do I report an error on this website?
  55. Where are you located?