Satellite Solutions :: Dish Network :: Frequently Asked Questions and Press Releases

Below are some commonly asked questions.

We know purchasing a satellite system seems overwhelming. With all the technical jargon, there's bound to be confusion, and it is without doubt that you will have questions. So we've gone ahead and answered some of those frequently asked for you. A quick read will show you how incredibly simple our DISH Network System really is.

1.	Why choose Dish Network over the other providers out there?
2.	How does Dish Network® service compare with cable?
3.	What can I expect from programming? What type and how many channels can I receive?
4.	Can I receive local channels? I’ve heard they aren’t always available.
5.	Am I able to control the programming on each individual TV or do all TVs reflect the same program?
6.	Once I have DISH NETWORK® how can I find out what’s on?
7.	I am concerned that my Homeowners Association may not approve of DISH NETWORK® or any satellite. Is there any way around this approval process?
8.	How do I know if I can get a signal to receive DISH NETWORK®?
9.	What are the qualifications to receive DISH NETWORK®?
10.	Is there a contract?
11.	Is DISH NETWORK® programming available in Canada , Mexico , or other countries?
12.	I had DISH NETWORK® service in the past. How can I restart it?
13.	I found an error on your website. How do I report it?

Answers
1.	Question: Why should I consider purchasing a Dish Network® System? Answer: Over 14,000,000 people have made the switch to Dish Network, and this number is rising by the thousands every day. For the last 8 years Dish Network has out-ranked nation wide cable providers in customer satisfaction (according to JD Power and Associates). back to top
2.	Question: How does Dish Network® service compare with cable? Answer: DISH NETWORK has created a programming service specifically driven to offer customers more choice and value for their entertainment dollar. The DISH NETWORK service combines America's favorite network channels, other popular networks not available from many cable services, a pay per view service with expansive choices of movies and special events a day, local channels in many markets, and an unprecedented sports subscription lineup. No other system offers as many quality program options. back to top
3.	Question: What can I expect from programming? What type and how many channels can I receive? Answer: Programming is what you make it. You have many options to choose from including locals, standard packages, premium movies, premium sports, and pay-per-view. Depending on the type of programming you wish to receive your number of channels may change. For example, the America's Everything Pak includes 230+ channels with all digital programs, locals (most locations), eight HBO, ten Showtime, five Cinemax, and eight Starz. You can also add HD and / or VOOM programming. Prices and channels vary based on package choice. back to top
4.	Question: Can I receive local channels? I've heard they aren't always available. Answer: Locals are included and based on your network area. DISH NETWORK® covers over 90 major metropolitan areas and is continuing to expand its coverage. Locals are included in your package; therefore you do not pay extra to receive them. If locals are not provided in your area DISH NETWORK® will discount your monthly bill to accommodate. You can, however, use an off air antenna to receive locals if you are within distance of the towers but are not provided local channels with your subscription. back to top
5.	Question: Am I able to control the programming on each individual TV or do all TVs reflect the same program? Answer: Yes you can view independant programming on each television. back to top
6.	Question: Once I have DISH NETWORK® how can I find out what's on? Answer: Simply press the "Guide" button on the remote that comes with your receiver. This will pull up an updated, electronic channel guide on-screen. Your current program minimizes to the top corner of the screen while you control the scrolling up arrow keys on the remote. Then, press "select" when you've found your program. You can also search by program type or time of broadcast. Choose the method best for the programming you desire each time. back to top
7.	Question: I am concerned that my Homeowners Association may not approve of DISH NETWORK® or any satellite. Is there any way around this approval process? Answer: The Federal Communications Commission (FCC) has ruled to forbid locals governments and Homeowner Associations from preventing the installation of DBS (digital broadcasting system) dishes that are less than 39.37 inches or 1 meter in diameter. For more information concerning this matter please visit www.fcc.gov back to top
8.	Question: How do I know if I can get a signal to receive DISH NETWORK®? Answer: Dish Network service is offered all over the U.S. including Hawaii, Alaska and Puerto Rico . Areas outside the continental United States will usually need a larger dish to receive an adequate signal. The size of the dish may range from a 24-inch dish to a 1.5 meter dish depending on the location. Please contact Satellite Solutions so we can determine which dish is best for you. Unfortunately we are prohibited from distributing our programming services to anyone residing outside of the United States and its territories and possessions at this time. Dish Network is currently working closely with ExpressVu in Canada to provide DBS service in your area. Please visit ExpressVu's Dish Networkb site or call the ExpressVu Hotline at 1-888-759-3474 for new and timely information on ExpressVu. back to top
9.	Question: What are the qualifications to receive DISH NETWORK®? Answer: DISH NETWORK®, like other utility companies, does have minimal requirements to receive service without prepaying. One MUST be a first-time subscriber with DISH NETWORK®. DISH NETWORK® requires proof of an active credit or debit card. DISH NETWORK® requires a credit check to be passed. If one does not pass the credit check one can still receive DISH NETWORK® by participating in the "Free-for-All". If you own your home you are set. If you rent your home, Dish Network ask that you provide a letter of permission (LOP) to Satellite Solutions from the landlord stating the rules of install. Not too many qualifications, just a few to ensure top quality service and great promotions can continue to be provided. back to top
10.	Question: Is there a contract? Answer: DISH NETWORK® strives for a positive experience for consumers. In order to maintain the promotions and specials we all can enjoy DISH NETWORK® does require a commitment with most packages. However you do have the options of no commitment with a "Free-for-All" in which you prepay then receive credits per month. For more information please call Satellite Solutions. back to top
11.	Question: Is DISH NETWORK® programming available in Canada, Mexico, or other countries? Answer: Dish Network is currently working closely with ExpressVu in Canada to provide DBS service in your area. Please visit ExpressVu's Dish Networkb site or call the ExpressVu Hotline at 1-888-759-3474 for new and timely information on ExpressVu. Unfortunately we are prohibited from distributing our programming services to anyone residing outside of the United States and its territories and possessions at this time. back to top
12.	Question: I had DISH NETWORK® service in the past. How can I restart it? Answer: Yes. If you have not had the service in longer than 6 months and you previously subscribed to the service for at least 6 months, and you left DISH Network in goood standings than you are eligible for new promotions. back to top
13.	Question: I found an error on your website. How do I report it? Answer: Please send an e-mail with the URL of the page with the error here. back to top