FAQ - The Hopper and Joey Frequently Asked Questions

DISH General FAQ

We have DISH's new Hopper and Joey whole home DVR system. You have questions. So we've put together this; the most definitive and complete Hopper and Joey FAQ in existence. If you have a question about the Hopper and Joey, we have the answer. If we don't have the answer, we will soon.

    Promotional Questions about the Hopper and Joey

  1. What is Hopper and Joey?
  2. How much is Hopper and Joey?
  3. If I order Hopper and Joey with my DISH service, am I eligible for the $75 cash rebate?
  4. How much does it cost for me to upgrade to the Hopper and Joey if I am an existing customer?

  5. General Questions about the Hopper and Joey

  6. What do the Joeys do?
  7. Why is it called the Hopper and Joey?
  8. How many TVs does the Hopper and Joey system provide DISH service to?
  9. How many shows can I record at once?
  10. How many shows can I watch at once?
  11. How many tuners does the Hopper have?
  12. Do the Joeys have tuners?
  13. Can I pause, play, and rewind live TV with the Hopper and Joey?
  14. Are the Joeys HD or SD?
  15. Can all of the TVs connected to the Hopper and Joey system record shows and watch recorded shows?
  16. What if I have more than 4 TVs?
  17. If I have 2 Hoppers, will they communicate with each other?
  18. Can I get the Hopper and Joey installed in my RV/Camper/Fifth (5th) Wheel Trailer?
  19. Can I get a Hopper and Joey system and combine it with other DISH receiver, like the 722, 625, 211, etc.?

  20. Hopper and Joey Features and Benefits Questions

  21. Can I pause a show and finish it in another room?
  22. Is the interface user-friendly?
  23. Does Primetime Anytime cost extra?
  24. Can I get On Demand with the Hopper and Joey?
  25. Does the Hopper and Joey have the Auto-Tune function (Turn-On timer)?
  26. How far out does the Electronic Programming Guide (EPG) go?
  27. Can I create favorites lists in the EPG? What about an HD-Only option for the EPG?
  28. How many hours of programming can the Hopper hold?
  29. Can I connect my Bluetooth devices to it?
  30. Is Picture-In-Picture (PIP) available on the Hopper and Joey?
  31. Can I stream Blockbuster @Home movies on the Hopper and Joey?
  32. What kind of features does the remote have?
  33. What is the remote control locator? How does it work?
  34. Can I access any apps on the Hopper?
  35. Can I get TV Everywhere with the Hopper?
  36. Will my Sling adapter work with the Hopper?
  37. Can I set parental controls on the Hopper and Joey?
  38. How does DISH Unplugged work?
  39. Do I need the Internet for the Hopper and Joey to work?

  40. Hopper and Joey Programming Questions
  41. What is Primetime Anytime?
  42. What does Primetime Anytime record?
  43. What time is considered primetime?
  44. How long are recorded Primetime Anytime shows saved?
  45. Can I get 3D programming with the Hopper and Joey?
  46. Can I watch 3D programming on a Joey-connected TV?
  47. How do I find the shows I want to record and watch on the Hopper and Joey?
  48. What if I can't get local channels in HD where I live?

  49. Hopper and Joey Installation and Technical Specifications
  50. How do I connect my Hopper to the Internet?
  51. How big is the Hopper hard drive?
  52. Can Joeys be connected to the Hopper wirelessly?
  53. Does the Hopper and Joey support surround sound systems, like Dolby, 5.1, and 7.1 (optical connections)?
  54. Does the Hopper and Joey system support OTA?
  55. Can I use an external hard drive with my Hopper?
  56. Can I use an external hard drive that is currently connected to another DISH receiver and retain those recordings?
  57. Can I connect a wireless card to my Hopper?
  58. What is the Hopper Internet Connector that I'm hearing about?
  59. What kind of cabling is used to connect the Hopper and Joeys?
  60. What is MoCA? What does it do?
  61. Will the Logitech Revue work with the Hopper and Joey?
  62. What is SRS TruVolume? Does the Hopper really make commercials less loud?
  63. Do all of my TVs have to be HD for the Hopper and Joey to work?
  64. Can I install the Hopper and Joey system myself?
  65. What does the back of the Hopper look like?
  66. What does the back of the Joey look like?
  67. What are the size dimensions of the Hopper?
  68. What are the size dimensions of the Joey?


Answers
  1. What is Hopper and Joey?
    • Hopper and Joey is DISH's new, state of the art, whole-home HD-DVR system. It allows you to watch and record HD programming independently on up to 4 separate TVs in your home. You can also upgrade your Hopper and Joey setup to include 5 or 6 rooms with additional upgrade fees.

  2. How much is Hopper and Joey?
    • Hopper and Joey is free when you order DISH's popular America's Top 120 programming package or higher. If you choose a smaller channel package, it's only $99 to upgrade. The monthly fees for the Hopper and Joey system are $7 for each Joey plus the $12 per month whole-home DVR fee. There is no monthly charge for the Hopper, your primary receiver.

  3. If I order Hopper and Joey with my DISH service, am I eligible for the $75 cash rebate?
    • Yes! You can still qualify for the $75 cash back offer if you order your DISH service and Hopper and Joey system with us.

  4. How much does it cost for me to upgrade to the Hopper and Joey if I am an existing customer?
    • Upgrade fees vary for existing customers. Please contact DISH directly for more information at 1(888) 237-4278.

  5. What do the Joeys do?
    • The Joeys connect to the main receiver, the Hopper, to access the DVR system on other TVs throughout the home. You'll need one Joey for each additional TV.

  6. Why is it called the Hopper and Joey?
    • DISH named the system Hopper and Joey because each Joey "hops" from the main "kangaroo" to other TVs in your home. The Joeys are the baby kangaroos; they are smaller and borrow tuners and full HD-DVR functionality from the Hopper, the main receiver.

  7. How many TVs does the Hopper and Joey system provide DISH service to?
    • The Hopper and Joey system provides HD-DVR DISH programming on up to 6 separate TVs.

  8. How many shows can I record at once?
    • Each Hopper has 3 tuners. If you switch on Primetime Anytime, 1 of those tuners is used to record all of the primetime shows on each of the 4 major networks (ABC, CBS, NBC, and FOX), and the other 2 can be used to record individual shows on whichever channels you choose. So, you can record up to 6 programs at a time. If you have a second Hopper, you can record the same number of programs, or you can switch off Primetime Anytime and use all 3 tuners to each record 1 show of your choosing simultaneously. If you choose to do this, you can record a total of 9 shows at once: 6 on your primary Hopper and 3 more on your second Hopper.

  9. How many shows can I watch at once?
    • You can watch on all 4 TVs at once. You can watch live TV on 3 and a number of programs on the 4th TV: Recorded shows on the DVR, live TV that another TV is watching, Primetime Anytime, or DISH's Video on Demand.

  10. How many tuners does the Hopper have?
    • The Hopper has 3 tuners.

  11. Do the Joeys have tuners?
    • The Joeys do not have tuners. They use the Hopper's tuners.

  12. Can I pause, play, and rewind live TV with the Hopper and Joey?
    • Yes, you can pause, play, and rewind live TV in any room of your home with the Hopper and Joey.

  13. Are the Joeys HD or SD?
    • Technically, they're both. They support HD programming, but are also compatible with SD.

  14. Can all of the TVs connected to the Hopper and Joey system record shows and watch recorded shows?
    • Yes, each TV that is connected to the Hopper and Joey system has full and independent HD-DVR capabilities.

  15. What if I have more than 4 TVs?
    • You can hook up to 6 TVs to the Hopper and Joey system by using 2 Hoppers and 4 Joeys. An additional Hopper is a one-time $199 upgrade fee, and the 4th Joey, if necessary, is a one-time $99 upgrade fee. Monthly charges for the second Hopper (5-room setup) and additional Joey (6-room setup) are $7 per receiver.

  16. If I have 2 Hoppers, will they communicate with each other?
    • Yes. Both Hoppers and all of the Joeys on your account can communicate and share with each other.

  17. Can I get the Hopper and Joey installed in my RV/Camper/Fifth (5th) Wheel Trailer?
    • It is possible to have the Hopper and Joey installed in vehicles of this type. However, because of the fact that they are not generally pre-wired for the system and are therefore quite difficult to set up, the Hopper and Joey are not recommended for them.

  18. Can I get a Hopper and Joey system and combine it with other DISH receiver, like the 722, 625, 211, etc.?
    • At this time, DISH policy does not allow for a customer to use both the Hopper and Joey system and other receivers. However, the Hopper and Joey system usually eliminates the need for other receivers, anyway, as it covers HD-DVR in up to 6 rooms of your home.

  19. Can I pause a show and finish it in another room?
    • Yes, you can pause a show and finish it in any room that is connected to the Hopper and Joey system.

  20. Is the interface user-friendly?
    • The Hopper and Joey interface is very user-friendly. It contains features like fast scrolling, intuitive search, Seek and Record, and helpful and attractive graphics.

  21. Does Primetime Anytime cost extra?
    • No, Primetime Anytime is an included feature of the Hopper and Joey system.

  22. Can I get On Demand with the Hopper and Joey?
    • Yes, you can access On Demand programming with the Hopper and Joey.

  23. Does the Hopper and Joey have the Auto-Tune function (Turn-On timer)?
    • Yes, the Hopper and Joey have a timer that will turn on the receiver and tune it to a specified program. However, the TV will not be turned on by the Hopper and Joey Auto-Tune function. That must be programmed separately.

  24. How far out does the Electronic Programming Guide (EPG) go?
    • You can view up to 9 days of programming on the Hopper and Joey EPG.

  25. Can I create favorites lists in the EPG? What about an HD-Only option for the EPG?
    • Yes, you can create lists of your favorites in the program guide. You can also select the Show Only HD option if you'd only like to see available HD programming.

  26. How many hours of programming can the Hopper hold?
    • The Hopper has a 2 Terabyte (TB) hard drive and can hold up to 2,000 hours of programming. Although DISH features such as DISH Unplugged and Primetime Anytime do occupy a portion of the hard drive, the Hopper will hold up to 1,000 hours of standard-definition programming or 500 hours of high-definition programming.

  27. Can I connect my Bluetooth devices to it?
    • Yes, many Bluetooth devices can be connected to the Hopper, however; you cannot connect your Apple devices (i.e., iPad, iPod, iPhone) via Bluetooth. Those devices should use Wi-Fi and the free DISH Anywhere app. At the moment, the primary uses for the Bluetooth are for streaming audio via headphones, headsets, and speakers.

  28. Is Picture-In-Picture (PIP) available on the Hopper and Joey?
    • Yes, PIP is available on the Hopper. However, it is not available on the Joeys.

  29. Can I stream Blockbuster @Home movies on the Hopper and Joey?
    • Yes, you can stream Blockbuster @Home movies directly to your Hopper if it is connected to High Speed Internet.

  30. What kind of features does the remote have?
    • Some of the cool features of the remote include color-coded shortcut buttons, a button that will pair your remote to its receiver, page up, page down, fast forward, rewind, view live TV, change tuners, search, Picture-in-Picture (PIP), DISH On Demand, the ability to program other devices such as DVD players, and much more. Additionally, if you lose your remote, the Hopper has a remote finder button that initiates an alarm in the remote to help you locate it.

  31. What is the remote control locator? How does it work?
    • The remote control locator is a button found on each Hopper and Joey. When you press it, it sounds an alarm in your remote to help you find it.

  32. Can I access any apps on the Hopper?
    • Yes, you can access several apps on the Hopper including Pandora, Facebook, Twitter, Flickr, and other general apps such as news, stocks, sports, and weather. These apps are integrated into the Hopper interface and can be easily accessed via the menu.

  33. Can I get TV Everywhere with the Hopper?
    • Yes, just plug in your Sling adapter to your Internet-connected Hopper.

  34. Will my Sling adapter work with the Hopper?
    • Yes, your Sling adapter is compatible with the Hopper as long as the Hopper has an Internet connection.

  35. Can I set parental controls on the Hopper and Joey?
    • Yes. You can set up parental controls directly on the Hopper for access restrictions on the entire system, or you can set up separate Joeys with parental controls.

  36. How does DISH Unplugged work?
    • DISH Unplugged allows you to stream movies to your Hopper without an Internet connection. This feature includes hundreds of titles, which are streamed to your TV via satellite.

  37. Do I need the Internet for the Hopper and Joey to work?
    • You don't need it, but it's recommended as the Internet is required for many of the Hoppers features to function.

  38. What is Primetime Anytime?
    • Primetime Anytime is a feature exclusive to the Hopper and Joey that allows you to record all primetime programming at once.

  39. What does Primetime Anytime record?
    • Primetime Anytime records programming from ABC, CBS, NBC, and FOX during primetime hours.

  40. What time is considered primetime?
    • When the Primetime Anytime option is switched on, the Hopper records on all 4 networks (ABC, CBS, NBC, and FOX) from 8 pm – 11 pm EST Monday through Saturday and from 7 pm – 11 pm EST on Sunday.

  41. How long are recorded Primetime Anytime shows saved?
    • Primetime shows are automatically saved for 8 days. If you'd like them to be saved for longer, you can select to save them to your DVR.

  42. Can I get 3D programming with the Hopper and Joey?
    • Yes, the Hopper and Joey are compatible with 3D programming.

  43. Can I watch 3D programming on a Joey-connected TV?
    • No, 3D movies must be viewed with the Hopper.

  44. How do I find the shows I want to record and watch on the Hopper and Joey?
    • The Seek and Record function allows you to set your Hopper and Joey to record shows based on actor, specific keyword, and more. The intuitive search function is also a great tool for helping you navigate your DISH service on the Hopper and Joey. Once you start entering search criteria, the system will start generating movie, television, and recorded show results for you.

  45. What if I can't get local channels in HD where I live?
    • That's okay; you can still use the Hopper and Joey. Your Primetime Anytime recordings will just be recorded in SD instead of HD.

  46. How do I connect my Hopper to the Internet?
    • You can either connect to your Internet service using an Ethernet cable, or you can connect the Hopper to a wireless network. While you will not have access to general web features such as browsing, connecting your Internet service to your Hopper will allow you to experience the advanced features of the Hopper and Joey system such as the apps, Blockbuster @Home, and more.

  47. How big is the Hopper hard drive?
    • The Hopper hard drive is a whopping 2 TB (Terabytes).

  48. Can Joeys be connected to the Hopper wirelessly?
    • Joeys cannot be connected wirelessly to the Hopper; they must be connected via coaxial cable. However, your Joeys will be connected to the Internet if you set up your Hopper on a wireless Internet connection. To connect your Hopper and Joeys wirelessly, you can use a specific NetGear Wifi Adapter (802.11N WNDA3100v2), which can be plugged into the Hopper's USB port. This is the same wireless adapter that is used to wirelessly connect other DISH receivers and is available through DISH if you don't have one.

  49. Does the Hopper and Joey support surround sound systems, like Dolby, 5.1, and 7.1 (optical connections)?
    • Yes. The Hopper uses an optical port for outputting Dolby Digital or Linear PCM audio data.

  50. Does the Hopper and Joey system support OTA?
    • No, the Hopper does not support OTA (Over The Air).

  51. Can I use an external hard drive with my Hopper?
    • Yes, you can attach an external hard drive to the USB port on your Hopper.

  52. Can I use an external hard drive that is currently connected to another DISH receiver and retain those recordings?
    • Yes, you can connect that hard drive to the Hopper, and the Hopper will recognize the recordings. While you won't be able to access them on the DVR list as it only lists what is stored on the internal hard drive, you will be able to find them in a folder on your DVR menu.

  53. Can I connect a wireless card to my Hopper?
    • Yes, a wireless card can be connected to the USB port on the Hopper. However, it must be a specific model to connect your Hopper and Joeys wirelessly (NetGear 802.11N WNDA3100v2).

  54. What is the Hopper Internet Connector that I'm hearing about?
    • The Hopper Internet Connecter (HIC) is a piece of equipment that allows you to connect your Internet to your Hopper using a coaxial cable. This is ideal if your router or modem is not in the same room as your Hopper, and your installer can set it up for you.

  55. What kind of cabling is used to connect the Hopper and Joeys?
    • The Hopper and Joeys are connected using coaxial cabling and rely on a technology called Multimedia over Coaxial Alliance (MoCA) to share DVR functionalities.

  56. What is MoCA? What does it do?
    • MoCA stand for Multimedia over Coaxial Alliance, which basically means that your Hopper and Joeys are connected with a series of coaxial cables. This is how they're able to communicate with each other, allowing any connected Joeys to access the DVR system stored on your Hopper.

  57. Will the Logitech Revue work with the Hopper and Joey?
    • At this point, the Hopper and Joey are not compatible with the Logitech Revue for advanced DVR integration. However, you can use it to browse the Internet on your Hopper and Joey system.

  58. What is SRS TruVolume? Does the Hopper really make commercials less loud?
    • SRS TruVolume is a technology that prevents fluctuations in volume between commercials and programs. The Hopper is integrated with this technology, so it does help to make commercials less loud.

  59. Do all of my TVs have to be HD for the Hopper and Joey to work?
    • No, your TVs do not all have to be HD for the Hopper and Joey to work with them. You'll just be able to watch and record SD programming instead of HD on your SD TVs.

  60. Can I install the Hopper and Joey system myself?
    • No, your DISH technician will install the Hopper and Joey system for you. They're often available as soon as the next day, and you can schedule your appointment for a weekend if it's convenient for you.

  61. What does the back of the Hopper look like?
    • Back of the Hopper receiver

  62. What does the back of the Joey look like?
    • back of the joey receiver

  63. What are the size dimensions of the Hopper?
    • The Hopper weighs 8 pounds and is 16" x 11.4" x 2.05."

  64. What are the size dimensions of the Joey?
    • The Joey weighs 0.7 pounds and is 6.62" x 1.69" x 5.27."