Chat Online, with a Live Representative, about our DISH Network Promotions.

As you browse our site you will have several opportunities to chat with a Live Representative. You will see text links, like this: , and you will see red buttons, like you see on the right of this paragraph, and in some cases a Live Rep will invite you to chat with them. This is done through a graphic that will appear on your screen that is assigned to one of our Live Reps. NOTICE: The chat link and Chat Button Graphic will change depending on whether or not our live Reps are available. See operating hours below.

Live Chat Operating Hours

• Monday - Friday
• Eastern Time: 8:30 AM - 5:00 PM
• Central Time: 9:30 AM - 4:00 PM
• Mountain Time: 10:30 AM - 3:00 PM
• Pacific Time: 11:30 AM - 2:00 PM

I've never used online chat before. What is it? Is it safe?

Live Chat, on our site, is safe and secure. Why chat? Well, if you walk into a retail store, like Best Buy, and want to buy a TV, a customer service associate will approach you and offer assistance. Or, you can walk up to someone wearing a Best Buy uniform and ask for assistance. This is the role that Live Chat fulfills on our website. We are here to assist you.

• Our chat is Safe and Secured. We use industry standard SSL encryption over HTTPS protocol.
• Our reps are Live Associates. When you chat with us you're talking to a real person, not an automated system.
• Minimal Wait time. If you have a question it will be answered immediately. Many of our competitors who offer chat have not figured out how to do this.
• Get a written record. You always have the option to print your chat, or have it emailed to you. This will give you a record or allow you to think about the offer or present it to a family member.
• Using the phone is one option. We don't think you should have to call in order to get assistance. Maybe you cannot call, maybe you just have a quick question, or maybe you'd like to multi-task. Chat is perfect for you.
• Friendly, professional, and at your own pace. We do not farm out our chat associates! They come to work every day, in our office in Florida, with the express goal to assist you in your shopping for DISH Network deals and promotions.

Common Questions about our Live Chat service

• What is Live Chat?
  Live Chat is simply another way for you to interact with us. Years ago, when visiting a website, all you could do was send an email and hope for a response, or pick up the phone and call. Now you have the ability to instantly chat with a live representative of our website via chat, otherwise known as instant messaging. But this isn't like AIM, or Google Talk, or the instant messaging on your phone. We use professional grade chatting software designed specifically for businesses.


• How does it work?
  Once you're in a chat session you will have a chat window. This is a secure window separate from the web site. We do it like this so you can still browse our web site, or perform other tasks in the background while you chat with us. We know you're busy and your time is valuable! As you chat your messages are sent directly to our Live Reps in real time. We use our tools and resources to answer your questions quickly, professionally, and accurately. It's seamless and easy to use our chat service. Try it out!


• Is it safe to order DISH Network via the Live Chat?
  Yes. Our chat system is specifically built and operated using industry standard SSL Encryption and HTTPS protocol. These are the same methods employed by all of the online shopping giants, like Amazon, PayPal, and eBay. Be confident that your information is secure when chatting with us.
  


• How do I start a Live Chat?
  You can either initiate a chat, by clicking one of the links (text or graphic) that you see all over our site, or you can accept an invitation to chat. As you browse our site one of our associates will ask you if you'd like to chat by sending you a proactive invite. The third way is to use our "ask a question" form underneath the top navigation bar. Type in your question, and press the button that says "Ask Question." This will start a chat with your initial question.
  


• Why would I chat? Why not just call?
  If you prefer to do business over the phone, please call. Otherwise, there are plenty of reasons to chat! Our site is big, with lots of information. We can provide links to help you navigate. We are experts. If you have questions about DISH Network's service or special promotions, we can give you detailed and useful responses. The main reason people chat is because it is easy to multi-task while chatting. Being on the phone completely occupies you, while you can chat and do other things at the same time. It's convenient and our customers love it!
  


• Why does it say Leave a Message when I try to start a chat?
  Since our chat operators are live associates, working in our office, we can only offer live chat service when our reps are actually in the office. Click here to jump to our operating hours. If you happen to be browsing our site when our live reps are not available, you can still leave a message for them! This will send an email to one of the reps directly and you will receive a personal and prompt response within one business day.