DHA / DHA 24 / Flex24 Agreement and Other Important Disclosures
This page is used to communicate an intended agreement between the customer and DISH Network by virtue of placing an order / application for service (hereby referred to as "order") through Satellite Solutions Network, Inc., a recognized and authorized Sales Partner Retailer of DISH Network. If you have been linked to this page by an order entry system, or a sales consultant (verbally or electronically), please read and understand this entire web page, and provide consent to the order entry system, or the sales consultant. By placing an order with Satellite Solutions Network, Inc. you agree to the discolsures and details listed below on this webpage. This page also discloses important information about terms and conditions pertaining to the usage of this site.
The Digital Home Advantage (DHA), DHA 24, and Flex24 are residential service agreements between the customer and DISH Network. This agreement requires a 24 month conditional commitment (excludes DHA). Order disclosures and details about the various agreement levels and your order will be described below.
Activation, Programming and Equipment Disclosures
- The $99 activation fee is WAIVED when ordering the DHA 24.
- The Flex24is a prepaid promotion. The $99 activation fee, and the first month's bill are required. Both of these fees must be collected prior to scheduling an installation. Acceptable methods of payment for this promotion: credit card, debit card, prepaid credit card, check (electronic processing), or cash (via qualified vendors).
- The DHA promotion is not subject to a 24 month contract. The $99 activation fee is required.
- DISH Collects your first month's bill at the time of ordering. This will be the total of your first month's bill, based on your order configuration, plus applicable txes.
- If you placed an order on our Shopping Cart System (/quotesystem.asp), the card you put on file will be used to collect the first month's payment, as required by DISH.
- Credit Check and Order Processing: The personal information you submit to our representative(s), or our online ordering system will be used to run a credit check. The results of this will be used to determine eligibility for promotional offers, and DISH service.The credit and/or debit card you submit will be subject to a validation process. This validation process includes a temporary $10 hold be placed on the account provided. This hold is typically released within 3-5 days. This hold is not a charge, and you never owe this money. Your Date of Birth is also required at the time of ordering.
- HD FREE FOR LIFE promotion: There are additional requirements appended to those expressed here for DHA 24 and Flex24 in order to redeem the "HD FREE FOR LIFE" promotion:
- Your Account must be placed on AutoPay (Paperless Billing) at the time of ordering, and remain on AutoPay for the life of your service with DISH Network. If this is not possible, or desirable, you can opt to pay a one-time fee of $99 to waive the AutoPay requirement.
- You must express at the time of ordering that you would like to opt in to the "FREE HD FOR LIFE" promotion. This promotion is not automatically applied to new orders.
- An HDTV (sold separately, not included) is required to receive and view the HD signal offered by DISH Network.
- Programming packages Eligible for this promotion include: America's Top 120, America's Top 200, America's Top 250, America's Everything Pack, DISH Latino DOS, and DISH Latino MAX. Any other programming package is not eligible for this promotion.
- FREE HBO and SHOWTIME for 3 Months: There are additional requirements appended to those expressed here for DHA 24 and Flex24 in order to redeem the "FREE HBO and SHOWTIME for 3 Months" promotion:
- Your Account must be placed on AutoPay (Paperless Billing) at the time of ordering, and remain on AutoPay for the life of your service with DISH Network.
- You must express at the time of ordering that you would like to opt in to the "FREE HBO and SHOWTIME for 3 Months" promotion. This promotion is not automatically applied to new orders.
- Not all programming packages are eligible for this promotion.
- SSN "Gift w/ Purchase" Offer: If you were offered, or requested, a Gift w/ Purchase at the time of ordering, and one was available through SSN, the following conditions specifically apply: Your account must be ordered with, and remain on, AutoPay with Paperless billing. You must qualify for and activate the DHA24 promotion (DISH formers promotion does not qualify). The SSN Gift w/ Purchase may also be referred to by other names or indicators, and will be fulfilled with its own set of rules and regulations. If the sales agent has waived certain requirements of this offer, please retain that record and make present at the time of redemption request. SSN Gift w/ Purchase is not a DISH Network offer, but one specifically and soley offered and fulfilled by the retailer, SSN. You agree that you will not contact DISH Network directly about this promotion.
- You understand the equipment configuration that is being ordered, and any and all fees and/or one-time charges that may be associated with such equipment. Any one-time charges will be applied to the payment method supplied at the time of ordering (examples: credit card, debit card, check, prepaid card, etc ...). You will be notified before placing your order by the sales consultant or the order entry system if a one-time fee is required. If you are not notified, then one is not required.
- If you are ordering High Definition (HD) receivers or programming you must have a compatible HD Television in order to view HD service. HD receivers will be included on accounts in our Easter Arc geographic locations and customers who wish to be "HD Enabled". All other customers are required to expressly order HD equipment if it is desired.
- NOTES about HD receivers:
- Under the DHA24 promotion, a maximum of three HD receivers are allowed per account without incuring any additional upfront lease fees (see below for appropriate monthly charges). Eligible primary receivers are the Single Tuner HD Receiver, the Dual Tuner HD Receiver or the equivalent DVR models of such receivers. Eligible additional receivers are the single/dual tuner HD receiver (DVR models available for an upgrade fee of $100 each).
- An HD Single Tuner receiver will operate one TV. An HD Dual Tuner receiver will send an HD signal to one TV and an SD signal to the other. Same is true for HD-DVR models, however with the HD-DVR Dual Tuner you can record up to two HD / SD / Combination of programs simultaneously.
- It is your responsibility to understand the programming prices associated with your order. When ordering a qualifying DHA 24 or Flex24 promotion you will likely qualify for several promotional credits, discounts, and/or rebates. After the promotion period expires you will pay the normal rates for everything ordered. These differences are known as promotional pricing, and regular / normal pricing schedules (respectively). Some of the promotions require the customer to perform certain duties (rebates) and or consent to certain DISH Network policies.
Qualifications, Warranty, Billing, and Cancellations
- Your order includes the Service Plan for the first 6 months for free which includes free shipping on equipment replacement, reduces the cost of in-home service from $99.00 to $15.00. If you do not cancel the Service Plan at the end of the 6-month promotional period, you will be billed at the normal rate of $6 per month.
- To receive the promotional incentives associated with the DHA24 or Flex24 program you must maintain a minimum of America's Top 120, or DISH America level programming. After the promotional period has expired, or otherwise been ended, your programming and other fees will continue at their regular rate.
- If your order includes "free" incentives such as premium movie channel packages, HD programming, or other similar incentives with temporary restrictions (ex: free for three months) those items will resume and appear on your bill after the promotional period has expired, unless you expressely opt out (cancel) of these programs / subscriptions prior to their expiration.
- If you elected to put your account on Credit and/or Debit Card AutoPay, you understand and agree: All future bills will automatically be presented to your card for payment on your billing due date. DISH Network will charge the card on file for all variable monthly charges, including but not limited to monthly programming and pay-per-view charges, early termination fees, equipment fees, or other similar and related charges.
In order for Dish Network to consider billing questions or honor automatic payment cancellation requests, you agree to contact Dish Network at 1-800-333-3474 at least 7 days prior to your billing due date to allow time for completion of your request.
Additionally, as a participant of our Autopay program you will be changed to paperless billing plan. The plan conveniently provides you with up to 12 months of your statements viewable on-line at www.dishnetwork.com or on DishHOME Channel 100.
- With DISH Network you are charged per receiver – not per TV. A single tuner receiver operates one TV, a dual tuner operates two TVs. The first receiver on your account is considered your primary receiver, and is covered by your monthly programming subscription price. Any additional receivers will incur additional monthly charges as described by this chart:
- Single Tuner HD or Standard Definition Receiver: $7 per month.
- Single Tuner HD or Standard Definition DVR Receiver: $10
- Dual Tuner HD or Standard Definition Receiver: $14 per month
- Dual Tuner HD or Standard Definition DVR Receiver: $17 per month
- In order to get all these great savings, you have agreed to a 24-month commitment (DHA 24 and Flex24). If you cancel early, you will be charged a cancellation fee of $17.50 for each month remaining. This fee may be charged to the card used to qualify.
- Because all equipment is leased to you, BUT owned by DISH, it must be returned to DISH within 30 days of cancellation or you will be charged an equipment fee ranging from $100 to $525 per receiver. The fee may be charged to the card used to qualify. Any equipment fees will be refunded if you return your equipment. If you don't pay your bill and your account is disconnected, the equipment fee will be charged immediately.
- If you place an order you are expressing intent to activate your service with DISH Network under the pretense of the promotion you sign up for. You will be required to sign a physical document contract when the installation has concluded. At this point you are signing a binding legal agreement with DISH Network. At no time are you entering into a 3rd party term agreement with Satellite Solutions Network, Inc.
- Satellite Solutions Network, Inc. periodically offers dealer incentives for our customers. The qualifications and customer duties for these incentives are separate from this agreement. You understand the requirements for such a redemption process and will reach out to the appropriate Satellite Solutions Network, Inc. representative if you have any questions.
- In some places, our site will display text similar to "
Offer ends soon,
". This is dynamic text, generated each time a user visits the site. This refers to the SSN Mail-in rebate, not the offers presented by DISH Network. DISH controls the expiration dates of their promotions, not SSN. The SSN Mail-In rebate, and its availability to new customers, is evaluated on a daily basis. It is scheduled to expire at the end of each day. SSN reserves the right to extend this promotion on consecutive days at their sole discretion.
- Your order / application for service is based on approved credit. Your personal information (provided to us by you) will be used to perform a credit check. We do not gain access to your credit file. Your application may not be approved if you do not meet DISH's credit criteria. If your application is not approved by DISH Network then you are not bound by any agreement, and will be notified by a representative of Satellite Solutions Network, Inc.
- For the DHA or DHA 24 a credit or debit card is required to be placed on file with your application. With the DHA 24 nothing gets charged to the card when you place your order (unless you've agreed to a one-time equipment upgrade fee as indicated by the ordering system). If applying for the DHA promotion, the card will be used to collect the $99 activation fee upon approval and completion of the order. DISH will place a temporary $10 hold on the card during the card validation process. After your application is submitted the hold is released. The hold is generally released within 3 to 5 business days but could take more or less time.
- Customers ordering Qualified or Basic Qualified International programming must also agree to the DHA 24 month agreement in order to gain the rewards of the DISH promotion and the SSN Mail-In rebate. Customers adding International programming, A la Carte to other qualified programming are also subject to the terms of the DHA 24 month agreement, but are not necessarily required to keep the A la Carte programming on their account.
- SSN is not responsible to uphold or acknowledge; typos, misprints, errors contained on this website, verbal mistakes, or other live mistakes that may occur occasionaly by a representative, that are of an unintentional or accidental nature. Additionally, the information on this site is considered "time-sensitive". Any reproduction of this website, its information, counterparts, or any of its webpages (this includes cached information stored on 3rd party servers like Google) is strictly forbidden and will not necessarily be upheld or acknowledged by Satellite Solutions Network, Inc. (at their discretion).
- SSN's "Live Site" policy: Our site, www.satellitesolutions.com contains some pages that are of an archival, or historical nature. SSN is not responsible to uphold or acknowledge information or promotions contained on pages that are considered "archival or historical". Anything that is not part of our "Live Site" is considered "archival or historical". SSN's Live Site is defined by the direct links in the body of the Site Map page (found here). Dynamic techniques are used on this site to generate and display information at the time of use. This can be, but is not limited to, a daily or current time-stamp. The pressence of this time-stamp, or any other dynamically generated content, does not trasnfer the status of an Archival or Historical page into a Live Page, as only the Site Map can define a Live Site page. If you have any questions at all about the availability of a certain promotion, or the validity of any information found on our site, please contact us for clarification immediately.
- This webpage / authorization document is not intended to represent the entire agreement between you and DISH Network, or transmit in its entirety the pre-qualification requirements (governed by DISH) for the promotions on this website.
- If you have any questions or concerns, please reach out to a Satellite Solutions Network, Inc. representative.
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