Terms and Conditions

DISH and DISH Installation, Inc. (DI)

IMPORTANT TERMS AND CONDITIONS

This page is used to (1) communicate an intended agreement between the customer and DISH (2) by virtue of placing an order / application for service (hereby referred to as "order") through the website (www.satellitesolutions.com), operated by DISH Installation, Inc., a recognized and authorized Sales Partner Retailer of DISH Network, and (3) disclose information about your order with DISH and your usage of this website. If you have been linked to this page by an order-entry system, or a sales consultant (verbally or electronically), please read and understand this entire web page, and provide consent to the order-entry system, or the sales consultant. By placing an order with DISH Installation, you agree to and understand the disclosures and details listed below on this webpage and other relevant pages on this website. This page also discloses important information about terms and conditions pertaining to the usage of this website.

The Agreements are residential service agreements between the customer and DISH Network. This agreement requires a 24 month conditional commitment (excludes FLEX). Order disclosures and details about the various agreement levels and your order will be described below. dishNET is an Internet service offered by DISH and requires a separate agreement outlined below.

This document, when pertaining to DISH service, is not a binding agreement between you and DISH, nor does it supercede any agreements you enter into with DISH. The elements pertaining to DISH are strictly disclosures.

Activation, Programming and Equipment Disclosures

  1. DISH Installation, Inc. (DI) is an authorized independent contractor retailer of DISH Network L.L.C.
  2. Offer for new and qualifying customers only.
  3. All offers require credit qualification, 2-year commitment with early termination fee and eAutoPay.
  4. 2-YEAR TV PRICE GUARANTEE
    1. QUALIFICATION: Advertised price requires credit qualification and eAutoPay. Upfront activation and/or receiver upgrade fees may apply based on credit qualification. Offer ends 1/16/17.
    2. 2-YEAR COMMITMENT: Early termination fee of $20/mo. remaining applies if you cancel early.
    3. INCLUDED IN 2-YEAR PRICE GUARANTEE AT $39.99 ADVERTISED PRICE: Flex Pack plus one add-on Pack, HD service fees, and equipment for 1 TV.
    4. INCLUDED IN 2-YEAR PRICE GUARANTEE AT $54.99 ADVERTISED PRICE: America's Top 120 Plus programming package, Local channels and Regional Sports Networks (where available), HD service fees, and equipment for 1 TV.
    5. INCLUDED IN 2-YEAR PRICE GUARANTEE FOR ADDITIONAL COST: Programming package upgrades ($54.99 for AT120+ , $64.99 for AT200, $74.99 for AT250), monthly fees for additional receivers ($7 per additional TV, receivers with additional functionality may be $10-$15) and monthly DVR service fees ($10).
    6. NOT INCLUDED IN 2-YEAR PRICE GUARANTEE or ADVERTISED PRICE (and subject to change): Taxes & surcharges, add-on programming (including premium channels), Protection Plan, and transactional fees.
    7. PREMIUM CHANNELS: Subject to credit qualification. After 3 mos., you will be billed $60/mo. for HBO, Cinemax, Showtime, Starz and DISH Movie Pack unless you call to cancel.
    8. OTHER: All packages, programming, features, and functionality are subject to change without notice. After 6 mos., you will be billed $8/mo. for Protection Plan unless you call to cancel. After 2 years, then-current everyday prices for all services apply. For business customers, additional monthly fees may apply. Free standard professional installation only.

  5. HOPPER: First Hopper HD DVR and up to 3 Joey receivers available for one-time $199 Upgrade fee. $199 Upgrade fee waived at time of service activation with subscription to Flex Pack and above or DishLATINO Plus and above. A second Hopper HD DVR is available for a one-time Upgrade fee: $49 for a Hopper, $99 for a Hopper with Sling. With a second Hopper HD DVR, one additional Joey receiver is available for $99 Upgrade fee. Monthly fees: Hopper, $10; Joey, $7; Super Joey, $10; second Hopper, $10. Hopper and Joey receivers require an eligible HD package and cannot be combined with any other receiver models or types. PrimeTime Anytime and AutoHop features must be enabled by customer and are subject to availability. With PrimeTime Anytime record ABC, CBS, FOX and NBC plus additional channels. With addition of Super Joey record ABC, CBS, FOX and NBC plus two additional channels. AutoHop feature is available at varying times, starting the day after airing, for select primetime shows on ABC, CBS, FOX and NBC recorded with PrimeTime Anytime. Recording capacity varies; 2000 hours based on SD programming. Equipment comparison based on equipment available from major TV providers as of 12/01/14. Watching live and recorded TV anywhere requires an Internet-connected, Sling-enabled DVR and compatible mobile device. Availability of On Demand titles will be based on your programming subscription. Select DVR recordings cannot be transferred.
  6. Credit Check and Order Processing: The personal information you submit to our representative(s), or our online ordering system will be used to run a credit check. The results of this will be used to determine eligibility for promotional offers, and DISH service. The credit and/or debit card you submit will be subject to a validation process. This validation process includes a small temporary hold (typically around 1 USD) be placed on the account provided. This hold is typically released within 3-5 days. This hold is not a charge, and you will not owe this money. Your Date of Birth is also required at the time of ordering. DI is not and will not be held responsible for any over-draft charges that could potentially occur as a result of submitting an application to DISH Network.
    1. Multiple Application Attempts: Often an applicant will be denied the desired promotion based on DISH's credit / selection criteria. It is typical for the applicant to then "try submitting an application in someone else's name" with the intent of the new applicant qualifying for the desired promotion. If the same debit or credit card is used to submit multiple applications, each attempt can potentially put a $1 hold on the card used for qualification.

  7. DI "Gift w/ Purchase" Offer: If you were offered, or requested, a Gift w/ Purchase at the time of ordering, and one was available through DI, the following conditions specifically apply: Your account must be ordered with, and remain on, AutoPay with Paperless billing. You must qualify for and activate the DHA24 promotion (DISH Formers promotion does not qualify). You must order the America's Top 100 or DISH Latino Clasico or a higher programming package to qualify. The DI Gift w/ Purchase may also be referred to by other names or indicators, and will be fulfilled with its own set of rules and regulations (Examples: DI25, DI75, DI100 Etc ...). If the sales agent has waived certain requirements of this offer, please retain that record and make present at the time of redemption request. DI Gift w/ Purchase is not a DISH Network offer, but one specifically and solely offered and fulfilled by the retailer, DI. You agree that you will not contact DISH Network directly about this promotion.
    1. Gift with Purchase: Because you signed up today you’re eligible for a $50/$75/$100 American Express gift card rebate from our company Dish Installation. 10 to 14 days after activation, you will receive an email, which will provide you a code along with instructions in how to redeem the gift card. This email is from rehelp@elitefulfillmentgroup.com.
    2. In addition to the rules above, you are only eligible for a gift with purchase if DISH attributes your activation to DI / DISH Installation, Inc (the operator of this website). If you cancel your order with DISH to sign up with a different retailer you will not be eligible for this offer. This is true even if someone cancels your order on your behalf without informing you of this potential consequence
  8. You understand the equipment configuration that is being ordered, and any and all fees and/or one-time charges that may be associated with such equipment. Any one-time charges will be applied to the payment method supplied at the time of ordering (examples: credit card, debit card, check, prepaid card, etc ...). You will be notified before placing your order by the sales consultant or the order entry system if a one-time fee is required.
  9. If you are ordering High Definition (HD) receivers or programming you must have a compatible HD Television in order to view HD service. HD receivers will be included on accounts in what DISH designates as "Eastern Arc" geographic locations and customers who wish to be "HD Enabled". All other customers are required to expressly order HD equipment if it is desired.
    1. NOTES about HD receivers:
    2. An HD Single-Tuner receiver (i.e., SoloHD receiver) will operate one TV. An HD Dual-Tuner receiver will send an HD signal to one TV and an SD signal to the other. Same is true for HD-DVR models, however with the HD-DVR Dual Tuner you can record up to two HD / SD / Combination of programs simultaneously.
    3. DISH may force HD receivers or Hopper configurations on some orders.

  10. Channels and Channel Packages: Our site caters to a national audience. For that reason we list all possible channels available in a given package. Not all channels expressed on our website are necessarily available in all areas. This is especially true for regional sports programming and other types of local channels. Local channels and their geographic availability is a strictly regulated area of the telecommunications industry. Please double-check with your sales consultant if you have a specific question about channel availability.
    1. Regional Sports: There are many regional sports stations available through DISH Network. These are typically the FOX Sports, Comcast Sports, or COX Sports channels but can often go by strictly branded names like MSG, Big Ten, SportSouth, SUN, etc ... Please check availability through your sales consultant.
    2. Local Channels: DISH determines eligibility for and serves local channels based on your service address. The local channels you are eligible for/receive are non-negotiable. Do not assume the local channels you will receive. If you're concerned about which specific local channels you are going to receive, please ask, otherwise it is possible they will not be mentioned to you in advance.
    3. Favorite Channels: DISH has divided their available channels into separately priced and featured channel packages. The channels available in each package are non-negotiable. If there are certain channels that you'd like in your programming package please double check the channel listing or specifically ask the sales consultant about them. Sometimes during the course of an order/application this question is not brought up or answered in a specific way by the customer. DI is not responsible for any damages that occur if you order a package and later find that it does not include a channel you were expecting but did not express that during the ordering process.
    4. Channel Listing Accuracy: DI warrants the channel listings and prices on this website are accurate to the best of our ability. DI will never intentionally list inaccurate data on this web site. It is not uncommon for DISH to alter the channels in their lineups, channels' availability, or alter the price of packages, features, or a la carte selections. Sometimes it takes a period of time for these changes to be communicated to us by DISH and subsequently implemented on DI's website. This has the potential to cause some discrepancies. While these discrepancies are rare we must inform you that we have no ability to alter what DISH is offering. If our site displays information/data that does not coincide with DISH's policies then the DISH policy will always supersede ours by virtue of the fact that DISH Network is the service provider, not DI.
    5. Discrepancies: DI will handle channel or pricing discrepancies on a case-by-case basis.

  11. It is your responsibility to understand the programming prices associated with your order. When ordering a qualifying DHA 24 or Flex24 promotion you will likely qualify for several promotional credits, discounts, and/or rebates. After the promotion period expires you will pay the normal rates for everything ordered. These differences are known as promotional pricing, and regular / normal pricing schedules (respectively). Some of the promotions require the customer to perform certain duties (rebates) and or consent to certain DISH Network policies.

    Qualifications, Warranty, Billing, and Cancellations


  12. To receive the promotional incentives associated with the DHA or Flex24 program you must maintain a minimum of Flex Pack / America's Top 120+, or equivalent or higher-level programming. After the promotional period has expired, or otherwise been ended, your programming and other fees will continue at their regular rate.

  13. If your order includes "free" incentives such as premium movie channel packages, HD programming, or other similar incentives with temporary restrictions (ex: free for three months) those items will resume and appear on your bill after the promotional period has expired, unless you expressly opt out (cancel) of these programs / subscriptions prior to their expiration. We recommend cancelling these subscriptions at least two weeks prior to the end of the stated promotional period.

  14. If you elected to put your account on Credit and/or Debit Card AutoPay, you understand and agree: All future bills will automatically be presented to your card for payment on your billing due date. DISH Network will charge the card on file for all variable monthly charges, including but not limited to monthly programming and pay-per-view charges, early termination fees, equipment fees, or other similar and related charges.

    In order for Dish Network to consider billing questions or honor automatic payment cancellation requests, you agree to contact Dish Network (try 800-894-9131) at least 7 days prior to your billing due date to allow time for completion of your request.

    Additionally, as a participant of our Autopay program you will be changed to paperless billing plan. The plan conveniently provides you with up to 12 months of your statements viewable on-line at www.dishnetwork.com or on DishHOME Channel 100.

  15. The prorated cancellation fee must be charged (and not waived) unless one of the following exceptions is satisfied:
    NOTICE: The following exceptions are determined by DISH on a per instance basis. DISH has rules that govern each of these instances. This list is to make the customer aware of the possibility of certain concessions but does not guarantee or warrant that these exceptions will ever apply to one of our customers.
    1. Catastrophic loss of residence. Due to: earthquake, fire, flood, hurricane, tornado. Exceptions will be made for large scale natural disasters.
    2. Grave Injury, Death or Admission to Health Care Facility. DISH needs to obtain death certificate and/or other verifying information before waiving fee.
    3. Military Service. DISH needs to obtain service orders before waiving fee.
    4. No DISH Service
  16. If you place an order you are expressing intent to activate your service with DISH Network under the pretense of the promotion you sign up for. You will be required to sign a physical document contract when the installation has concluded. At this point you are signing a binding legal agreement with DISH Network. At no time are you entering into a 3rd party term agreement with DISH Installation, Inc.

  17. DISH Installation, Inc. periodically offers dealer incentives for our customers. The qualifications and customer duties for these incentives are separate from this agreement. You understand the requirements for such a redemption process and will reach out to the appropriate DISH Installation, Inc. representative if you have any questions.
    1. In some places, our site will display text similar to " Offer ends soon ". This is dynamic text, generated each time a user visits the site. This refers to the DI Mail-in rebate, not the offers presented by DISH Network. DISH controls the expiration dates of their promotions, not DI. The DI Mail-In rebate, and its availability to new customers, is evaluated on a daily basis. It is scheduled to expire at the end of each day. DI reserves the right to extend this promotion on consecutive days at their sole discretion.
  18. Your order / application for service is based on approved credit. Your personal information (provided to us by you) will be used to perform a credit check. We do not gain access to your credit file. Your application may not be approved if you do not meet DISH's credit criteria. If your application is not approved by DISH Network then you are not bound by any agreement, and will be notified by a representative of DISH Installation, Inc.
  19. Customers Ordering International Programming
    1. The prices listed on the DI web site for International programming are all listed at their "core" price. You can purchase International programming with the DHA or Flex agreements.
    2. If you are ordering American Programming, such as the DISH America or the America's Top programming packages, then you pay the core price for International programming and may be eligible for any promotions listed.
    3. If you are not ordering any American Programming, such as the DISH America or the America's Top programming packages, then you pay the core price for International programming and are subscribed to either the International Basic or the Chinese Basic programming packages for an additional $10 per month. Both basic packages contain about 19-20 channels and are assigned to your order based on the International programming you selected.
    4. Prices and availability for all International listings on the DI website are subject to change at any time without notice.
    5. International programming is not offered in HD, however some PPV events related to International Programming, such as Cricket, are sometimes offered in HD.
    6. Some channels or packages have requisite programming packages or channels. If you are unsure, please ask your rep or review the related web page.
    7. Accuracy: Due to the sheer number of channels and packages in DISH's international offerings, and the frquency in which these offerings change, it is possible that our site displays incorrect information from time to time. We do our best to make sure our site is accurate and will promptly correct any mistakes that are brought to our attention.
  20. Customers ordering dishNET Internet
    1. DISHNET SERVICE. Activation fee of up to $299 may apply. $10/mo. equipment lease fee applies. An Early Termination fee of $20 for each month remaining will apply if service is terminated during the first 24 months. Equipment must be returned upon cancellation of service, otherwise unreturned equipment fees apply. Speeds and data allowances vary based on geographic location and plan selected. All plans subject to availability. Service is not available in Puerto Rico, and is limited in areas of Alaska. In some areas, dishNET is only available through DISH Authorized Retailers. Local and state sales taxes and state reimbursement charges may apply. Use of dishNET high-speed Internet service is subject to Fair Access Policies, Acceptable Use Policies and Network Management Policies.
  21. DI is not responsible to uphold or acknowledge; typos, misprints, errors contained on this website, verbal mistakes, or other live mistakes that may occur occasionally by a representative, that are of an unintentional or accidental nature. Additionally, the information on this site is considered "time-sensitive". Any reproduction of this website, its information, counterparts, or any of its webpages (this includes cached information stored on 3rd party servers like Google) is strictly forbidden and will not necessarily be upheld or acknowledged by DISH Installation, Inc. (at their discretion).
  22. DI's "Live Site" policy: Our site, www.satellitesolutions.com contains some pages that are of an archival, historical, or educational nature. DI is not responsible to uphold or acknowledge information or promotions contained on these pages. Anything that is not part of our "Live Site" is considered "archival, historical, or educational" and cannot be honored or recognized. DI's Live Site is defined by the direct links in the body of the Site Map page ( found here) unless specifically marked otherwise, or redirected by header code. Dynamic techniques are used on this site to generate and display information at the time of use. This can be, but is not limited to, a daily or current time-stamp. The presence of this time-stamp, or any other dynamically generated content, does not transfer the status of an Archival or Historical page into a Live Page, as only the Site Map can define a Live Site page. If you have any questions at all about the availability of a certain promotion, or the validity of any information found on our site, please contact us for clarification immediately.
    1. Specific examples of when this policy may come into effect:
      1. If you discover a page on our web site via a search engine such as Google, Yahoo, Bing, etc ... and that page is not part of the live site. This page could contain outdated information or promotions that are no longer available. Under no circumstances will we, or are we able to honor these promotions. They are maintained on our servers for historical and educational purposes only. The pages being delivered via the methods described above do not authenticate the information on the pages.
      2. You have visited our site and saved a copy of the files to your computer. If the page is not 100% identical to the page on the live site when you express interest in the content it will not be honored.
      3. The Live Site always supersedes any archival, historical, or education data maintained on our server(s).
  23. This webpage / authorization document is not intended to represent the entire agreement between you and DISH Network, or transmit in its entirety the pre-qualification requirements (governed by DISH) for the promotions on this website.
  24. If you have any questions or concerns, please reach out to a DISH Installation, Inc. representative.
  25. Copyright 2016 DISH Network L.L.C. All rights reserved. HBO®, Cinemax® and related channels and service marks are the property of Home Box Office, Inc. SHOWTIME is a registered trademark of Showtime Networks Inc., a CBS Company. STARZ and related channels and service marks are property of Starz Entertainment, LLC.